Return Policy and Credit Memo Processing

Return Policy Overview

At ArtVidar Cabinetry, we are committed to ensuring our customers are satisfied with their
purchases. To facilitate a smooth return process, we adhere to the following guidelines:

1. Condition of Returned Items: All returned items must be received in good condition. This
includes:

  • Unboxed items
  • No missing parts or accessories
  • Items must be in a resalable condition

2. Inspection Process: Upon receiving a returned item, our team will conduct a thorough
inspection to confirm the condition as per the criteria mentioned above.

Credit Memo Processing

Once the returned item has been inspected and verified to meet our return criteria, we will proceed
with processing a credit memo to the customer’s account. The following restocking fees apply:

  • Cabinets Assembled by Us: A 25% restocking fee will be charged.
  • Flat Box Cabinets: No restocking fee will be applied.

Steps for Processing Returns:

  1. Receiving the Return: Ensure the item is unboxed, has no missing parts, and is in a resalable condition.
  2. Inspection: Conduct a detailed inspection to confirm the return criteria.
  3. Approval: Once approved, notify the customer of the successful return inspection.
  4. Credit Memo Issuance: Process the credit memo to the customer’s account, deducting the
    applicable restocking fee if necessary.
  5. Customer Notification: Inform the customer about the applied credit memo and provide
    any necessary details regarding its usage and any restocking fee deducted.

We believe these steps will help maintain clarity and consistency in our return process, ensuring
customer satisfaction and operational efficiency.

If there are any questions or further clarifications needed regarding the return policy or credit
memo processing, please feel free to contact the Office Department at:

Order@artvidarcabinetry.com.

Thank you for your cooperation.
Kasum Lo
COO of ArtVidar Cabinetry
Kasum.Lo@artvidarcabinetry.com